Sugar Cookies:

• Ingredients: Plain flour, baking powder, salted butter, white sugar, vanilla extract, eggs.

• Contains: Wheat (Gluten), Milk, Egg.

Royal Icing (Custom Cookie Topping):

• Ingredients: Pure icing sugar, water, egg white powder.

• Contains: Egg.

Choc Chip Cookies:

• Ingredients: Salted butter, brown sugar, white sugar, eggs, vanilla extract, baking soda, plain flour, cornstarch, choc chips.

• Contains: Wheat (Gluten), Milk, Egg, Soy.

Funfetti Cookies:

• Ingredients: Salted butter, white sugar, eggs, vanilla extract, baking soda, plain flour, cornstarch, sprinkles.

• Contains: Wheat (Gluten), Milk, Egg.

Choc Nut Cookies:

• Ingredients: Salted butter, brown sugar, white sugar, eggs, vanilla extract, baking soda, plain flour, cornstarch, pecans, choc chips.

• Contains: Wheat (Gluten), Milk, Egg, Soy, Tree Nuts (Pecan).

I do not bake in an allergen-free kitchen and cannot offer gluten free, dairy-free, sugar-free, vegan, paleo, or keto cookies at this time.

Please be advised that products may contain or come into contact with common allergens such as nuts, milk, sesame, peanut, soy, lupin, wheat, fish, mollusc, crustacean, gluten and sulphites.

At this time, only vanilla sugar cookies are available.

I’m currently working on some other exciting flavours and in future, cookie flavours will be expanded!

Sugar Cookies:

• Standard set cookies are approximately 8cm wide and 1cm high.

• Note: dimensions will vary depending on the cookie shapes and designs.

Classic Cookies:

• Handcrafted Variation: Because our cookies are handmade, they may vary slightly in shape and appearance.

• Guaranteed Weight: Every single cookie is scaled to weigh exactly 100 grams before baking, ensuring you always get the full amount.

All cookies are individually heat sealed for freshness and can last up to 4-6 weeks if they remain in their heat sealed bag.

Once opened, it is recommended that cookies are consumed within 24-72 hours.

Cookies can be frozen for up to 3 months. Defrost them for 1-2 hours until they reach room temperature.

Flat Rate Shipping:

• We offer a flat-rate shipping fee of $15 on all orders Australia wide.

Classic Cookies:

• Weekly Shipping Day: We ship classic cookies once a week on Tuesdays.

• Weekly Cutoff: Friday at 5pm.

• Ordered BEFORE Friday 5pm: Ships this coming Tuesday.

• Ordered AFTER Friday 5pm: Ships on Tuesday of the following week.

Custom Sugar Cookies:

• Production Timeline: Custom cookies require highly detailed, multi-day work. Booking availability is strictly limited, and submitting an enquiry form does not guarantee a slot.

• Shipping & Event Planning: We calculate your specific shipping date based on your event date. We highly recommend scheduling your shipment to arrive a few days before your event. Due to the time-consuming nature of decorating, we cannot accommodate last-minute additions to your order.

Can I get a refund if I change my mind?

Because our cookies are perishable and baked fresh to order, all bakes are final sale. We cannot offer refunds, returns, or exchanges if you change your mind, cancel your event, or store the cookies incorrectly after delivery.

What if there is a major problem with my order?

If your order arrives faulty, spoiled, unsafe to eat, or significantly different from what you ordered, you are absolutely entitled to a solution.

• What to do: Please email us at hello@thebakerv.com within 24 hours of receiving your package.

• What to include: Please provide your order number and clear photos of the issue.

• Resolution: We reserve the right to assess the issue to determine if it meets the criteria for a replacement or refund under ACL guidelines.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay and PayPal through our secure online checkout.

When is payment due for Classic Cookies?

• Instant Payment: Payment for classic cookies is processed immediately at checkout.

• Order Processing: Your order will not enter our baking or shipping queue until payment is completed in full.

When is payment due for Custom Sugar Cookies?

• Invoice System: Because custom cookies require tailored pricing based on your design, we will email you a custom invoice after confirming your design details.

• 48-Hour Booking Rule: Full payment is due within 48 hours of the invoice being sent to you.

• No Holding Slots: We cannot hold your event date or begin baking your order until payment is received in full. If the invoice is not paid within 48 hours, your slot will be released to the next customer on the waiting list.

What happens if my cookies arrive broken or damaged?

While we pack our cookies with extreme care using protective wrapping, transit accidents with couriers can occasionally happen. Because our items are perishable and made-to-order, we handle damage differently depending on the product type:

• Classic Cookies: We do not issue refunds for transit damage, as labor and ingredients have already been used. However, if our baking schedule and shipping timelines allow, we may be able to ship out a replacement order.

• Custom Sugar Cookies: Due to the highly detailed, multi-day design process required for custom work, we cannot offer last-minute replacements or refunds for transit damage. We highly recommend ordering custom cookies to arrive 2–3 days before your event to allow a safety buffer.

How do I report a damaged order?

If there is a major fault or significant damage to your order, you must report it immediately so we can assess it under Australian Consumer Law guidelines:

• Contact us within 24 hours of delivery.

• Email hello@thebakerv.com.

• You must include your order number and clear photos of both the damaged cookies and the shipping box/packaging.

Please note: thebakerV reserves the right to determine whether the damage meets the criteria for a refund or replacement under consumer law.