Shipping Policy

Effective Date: 1 September 2026

At thebakerV, we take pride in delivering fresh, home-baked goods to our local community. This Shipping Policy outlines how and when deliveries are made and what customers can expect.

1. Delivery Areas

thebakerV currently offers delivery Australia wide. If you're unsure whether we deliver to your area, please contact us at hello@thebakerv.com before placing an order.

2. Delivery

All baked goods are made to order and thebakerV does not ship to PO Boxes. Please double check this before confirming your order.

We Ship through MailPlus which uses StarTrack, they are able to deliver 95% of their packages within the next business day. This is a guide and delivery times may be shorter or longer than stated. thebakerV is not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. thebakerV is not responsible for delays caused by shipping carriers, customs processing, or events outside our control. Once we transfer products to the carrier, title and risk of loss passes to you.

3. Delivery Fee

Delivery fees are a flat rate of $15.00.

4. Order Cut-Off Times

Classic Cookies:

  • Weekly Shipping Day: We ship classic cookies once a week on Tuesdays.

  • Weekly Cutoff: Friday at 5pm.

  • Ordered BEFORE Friday 5pm: Ships this coming Tuesday.

  • Ordered AFTER Friday 5pm: Ships on Tuesday of the following week.

Custom Sugar Cookies:

  • Production Timeline: Custom cookies require highly detailed, multi-day work. Booking availability is strictly limited, and submitting an enquiry form does not guarantee a slot.

  • Shipping & Event Planning: We calculate your specific shipping date based on your event date. We highly recommend scheduling your shipment to arrive a few days before your event. Due to the time-consuming nature of decorating, we cannot accommodate last-minute additions to your order.

5. Product Handling After Delivery

Please refrigerate or consume your baked goods within the recommended time listed on the packaging. thebakerV is not responsible for spoilage due to improper storage after delivery.

If you have any questions about delivery or need to make special arrangements, please contact us at hello@thebakerv.com.